Ticketing System

OPEN TICKET
 
Hello {{name}},
 
Thank you for reaching out to us. We are working on your issue ([Ticket #{{id}}]) and IT personnel will get back to you soon.
 
Please let us know if you have any more questions.
 
We will be happy to help.
INITIAL REPLY
 
Hi {{name}},
 

We’ve been diligently working on resolving the issue you reported with a ([Ticket #{{id}}]). However, we’ve hit a roadblock due to the lack of response from your end.
To move forward and provide you with the support you need, we kindly ask for your cooperation

Could you please accept the AnyDesk app request for remote support?
We need your approval to initiate a remote support session using the AnyDesk application. This will allow us to address the issue directly on your system.

Your quick response will help us help you faster.

FOLLOW UP
 
Dear {{name}},
 
We are sending this follow-up message because we have not heard from you from the last response we sent and so we’d like to hear your feedback.


Please provide us an update within 3 minutes. Otherwise, this ticket will automatically be tagged as closed.

SECOND FOLLOW UP
 
Hi {{name}},
 

We are sending this second follow-up message because we have not heard from you from the last response we sent and so we’d like to hear your feedback.

Please provide us an update within 3 minutes. Otherwise, this ticket will automatically be tagged as closed.

CLOSING THE TICKET
 
Hi {{name}},
 

We still haven’t heard back from you from the last message we have sent. We’ll consider your concerns have been resolved and we will now close this ticket.

Please be informed that we will now close this ticket.

Thank You!

What we do

Strata Staff team members perform extensive back-office tasks to complete your daily strata administrative and financial tasks. Our business adheres to its mission, which is to provide premium services and solutions at affordable prices while exceeding our clients’ expectations.

Give your business a Competitive Edge and Focus on what Matters Most.

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